What are the advantages and the disadvantages of entering this market? In order for the Foster’s to increase sales at the Circle Ranch more option should be offered to clients. Entering the wedding market would help increase the sales. Advantages of entering into the wedding market will bring in a new group of client to the Circle R Ranch that may help to main more activity during the weekends.
The disadvantages that Circle R Ranch may experience is lower revenue for events, and a client with different needs. Another disadvantage is that weddings are usually seasonal and over-booking of these kind of events. Question # 2 Where should the Fosters look for new employees who are passionate about providing superior customer service? What steps should they take before they begin the employee selection process? What hiring criteria should they establish? In this type of business someone with great customer service skills would be a infinite to the ranch especially if they decide to enter Into the wedding market.
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Employees that have had experience in the hospitality field would be a great match for the ranch. The Foster’s should establish a criteria in the hiring process for the prospective employee so show the customer service skills that they may have. Mock situation should be created for the Foster’s to observe the action of the employees dealing with the customers, this would give the Foster’s a look at who really Is passionate and have the experience for the Ranch to grow.
Question # 3: How should the Foster motivate their staff to continue to provide the stellar service that sets the ranch apart from Its competitors? Employee like to be recognized for what they are doing. If the Foster’s reward the excellent feedback and customer service that the employees are providing It would motivate the employee’s to continue the stellar customer service, setting them apart from any other competitors Question # 4: Vaults the Circle R Ranch’s Web site. How effective Is the site? Develop a set of at least SIX recommendations for Improving the tit.
The address I visited was http://www. Clearance. Com. The SIX areas that I see that could be Improved are the pictures, the background, animation, Youth link did not link to appropriate video , Information was not clear telling me about what the circle ranch was about, and the navigation was not excellent. Small Business Management Case Study By Chris-Renee benefit to the ranch especially if they decide to enter into the wedding market. Dealing with the customers, this would give the Foster’s a look at who really is teller service that sets the ranch apart from its competitors? Excellent feedback and customer service that the employees are providing it would from any other competitors Question # 4: Visit the Circle R Ranch’s Web site. How effective is the site? Develop a set of at least six recommendations for improving the The address I visited was http://www. Charlatanic. Com. The six areas that I see that could be improved are the pictures, the background, animation, Youth link did circle ranch was about, and the navigation was not exciting.