It pays special attention to customer’s needs and has a separate department named ‘Product development department’, which studies the market on a continuous basis and then analyze the competitive landscape. It constantly practices product innovation, for example, in order to meet the needs and wants of deferent customers, they have variants in many basic products like saving bank account. Further, it also indulges in product augmentation I. E. Defining the bank product with some extra benefits and features. They have adopted modernized by basing all its operations on technology.
Some of the breakthrough Annihilates taken by ICC bank are: l) xx electronic branch which are one stop shop for all banking transactions and reaming operative 24 hours a day. II) Tab banking’ that allows customer to access their bank account at their own convenience through their tablets. Iii) “Mediation Mobile App” for Gnarls that allows then to track tier money transfer to India anytime, anywhere. Iv) ‘My savings reward’ aerogram which allows customer to accumulate points on their ICC payback card and then redeem those points for exciting gifts from Icicle’s partners.
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ICC have followed various pricing strategies in order to attract customers and gain a major share of market. It has followed penetrative market strategy, gaining profit through volume, being the price leader in the retail banking sector. The distribution system of ICC is one of the best in the industry. Rather than waiting for the customer to come to them, they believe In reaching out to the customer. For this season, they have Introduced the concept of Direct Selling Agents (Adds) and Direct selling Teams (Dots).
Apart from the sales agents, It also tries to reach out to Its customers through mobile, Tams and various online platforms on internet. The promotion strategy of ICC has been divided into two parts: I) Corporate branding focusing on the organization as a whole ‘I) Product branding focusing on specific products of the organization The promotion of the bank is generally done through print media. Various other promotional tools Like billboards, signboards, kiosks at existential and commercial complexes, promotional material at the channel partner’s outlet.