Describe the different levels and types of resources required for producing each deliverable described in the assignment summary. The three levels of management required to produce each of the deliverables described are low-level management, middle-level management, and top-level management. Top-level managers are responsible for controlling and overseeing the entire organization and its operations.
Middle-level managers are responsible for executing organizational plans, project management and communicating up and own the chain, and also complying with the company’s policies. These managers act at an intermediary or mediator between top-level management and low-level management. Low-level managers focus on controlling and directing production and efficiency. They serve as role models for the employees they supervise.
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Project Stakeholders Stakeholder Interest Influence Potential Conflicts Role Objective Strategy CIO High High Push communications/No engagement/No participation Project sponsor Successful delivery of parts on order and on time by using new ERP Sign off eye decisions and phases/stages via existing channels Change Manager High High No engagement ERP Development Delivering ROI Partner in the development of new ERP and enhance communications Project Managerial High Pull communications Project Planning Maintain ability to continue business as usual and what potential impact on existing contracts Provide regular updates and express concerns Testing Team High Med No participation Parts Compliance with regulations and requirements Ensure project follows proper procedures.
Call Centre Agents High Low No influence on software changes could affect end reduce resulting in failure or replacement Orders/Services Satisfy customers requests and orders via enhanced SCM along with improved ERP No action required 2. Explain how the data collected in the Project Stakeholders table could assist the project management team in defining the project scope. The data collected in the Project Stakeholders table assists the project management team in defining the project scope by the way the actions and decision making of those listed influence or impact the success of the organization. Stakeholders engagement in any project is racial for determining if the project will be successful or a complete failure.
You can also see which stakeholders are the most influential ones, which ones have the organization’s best interest in mind, and which ones will be more likely to communicate feedback, concerns or issues that may affect the project at any given stage. 3. Identify some of the potential conflicts in this project. Describe how understanding influence and anticipating could help in the planning process. Some potential conflicts that can turn the project around are push communications with he employees regarding updates or pertinent information about the project. Instead of doing it face to face, having the communications sent via mass email, or blob or Engagement from upper management. If they are not engage on what’s going on with the project it can be detrimental to the business and the project, not having the opinions of those who count can alter tremendously the end result.
No influence from the call centre agents in this case can mean the difference between building the correct ERP or building something based on standards and regulations. The gents, are going to be the ones using the ERP software, therefore their inputs should be valued and taken into account, so that when the building phase starts, the product is not delayed or new requirements arise because they do not meet, or they added extra functionality without consulting the customers or the users. Knowing what type of influence a stakeholder has on a project is key to making it a success. Being able to anticipate issues, will avoid dilemmas on having to replace or rebuild software, if you knew that the agents needed certain functions added to the ERP.
Deliverable Definition Deliverable Structure of Deliverable Standards to Be Used Authority for Approval Resources Required to Complete this Project A graphical user interface (GU’) that will satisfy needs of data entry personnel Mapped structure Satisfaction of customer CIO Project Manager, Testing Team New GUI data fields with an existing ERP system Mapped structure Satisfaction of customer Change Manager Project Manager, Testing Team, Call Centre Agents Reports of upper management and order fulfillment resources Mapped structure Satisfaction of upper management Project Manager Change Manager An online user support manual for the data entry GUI Mapped structure Satisfaction of data entry personnel Project Manager Project Manager, Testing Team Training of the new interface Only training structure Customer satisfaction Change Manager Testing Team 6.
Suggest at least three (3) benefits that could be derived from properly completing a deliverable definition table. Explain how each benefit could help the project management team in the scope definition process. By properly having a filled deliverable definition table the project manager can ensure that this approach will alp formalize the validation of key program benefits, by ensuring that these deliverables are included in the project scope. The relationship between the deliverables and the scope will be easier to communicate to upper management and stakeholders. The project manager can make assumptions, constraints or make other decisions based on the defined deliverables and include them in the project scope.