How does that happen, John? John Connors: There are a number of areas where a SCOFF and the finance organization play a critical role in creating value. Some of them are widely understood, such as ensuring that the company has a highly effective capital structure, setting expectations for investors-?and then not surprising them-? ND setting stretch goals for revenue and profitability that meet the company’s long- term aspirations. Other roles are less common.
An important one is for the SCOFF to contribute to and orchestrate the relationship between the board and executive management-?to set an effective rhythm to the business, in the planning processes and the review processes, for how things get done on a monthly and quarterly basis. That adds a lot of value when it’s done well; if it’s not done well, these things can be a huge drain on people’s time. Another role that the SCOFF is uniquely and personally well positioned for is to expose areas of underperformed and those that are a real drag on value.
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That’s a very hard thing to do, and it takes a lot of political skill to do it right. But once it’s done, the SCOFF can create an agenda for change, either to get those units to perform better or to figure out how to get rid of them. The Quarterly: Jonathan, what happens in your organization? Jonathan Peacock: Our finance organization creates value by pulling together cross- functional teams to really think about how we can drive productivity and efficiency, Function by function, we work with the businesses to identify areas that can be internalized to improve efficiency and opportunities to offshore.
Is a specific skill something that we need in house? If we’re going to offshore it, could we also outsource it? And because our business is organized around a fairly decentralized commercial business, a fairly centralized manufacturing group, and a centralized research and development organization, we find that unless we, as a broader finance group, drive these efforts, they become fragmented. They Just don’t happen. And while this is a role that some finance people find uncomfortable, for others it’s a great opportunity to bring significant value to the business in a very tangible way.
The Quarterly: That requires the finance organization to be more than competent-?that it be competitive in the marketplace and close to the business as well. How do you create that competitive edge within the finance organization? Jasper Branding: With benchmarks-?particularly in industries where companies may historically have been complacent about tracking their performance very explicitly. In our case, we’re benchmarking the costs of managing and financing our business so that we can demonstrate improvement year on year.
That makes us more credible in asking our colleagues in the rest of the organization to raise their own performance levels. Scoffs need to look externally for performance benchmarks, and maybe they won’t be ideal, but even reasonable benchmarks suffice. There are some external institutions and consultancies that do pretty good ratings-?providing benchmarks on performance, on delivering adequate financial returns, and so forth. As an example you can find relevant performance measures on working-capital levels and related process efficiency and set ambitious goals for them.
And if you can’t find one comprehensive measure, you can still find measures for individual areas. John Connors: As Jasper suggests, benchmarking performance in the finance organization can be difficult because there are few metrics you can use to measure quality and competitiveness. At Microsoft we settled on four. The first was obviously people, and one way of assessing the quality of your people is to look at whether you’ve hired people others would like to hire, either outside of the company or internally. And if you have people who are in demand, you probably have a good starting point.
Page 3 of 4 Second, we liked to push our groups to win awards. We expected our investor relations group every year to be the top-rated investor relations group by Institutional Investor. We expected our treasury organization to win awards in the number of classes. We also set concrete goals for how much cost we wanted to take out, for how quickly we should have the books closed at the end of every month, and for Serbians-Solely compliance processes, for example. And the overarching goal was to have the best financial-information systems in the world, such that other companies would come to
Microsoft to see the tools we’d built for the use of businesspeople as well as operations people worldwide. The Quarterly: How, specifically, do you drive talent management? Jasper Branding: One of the ways I do it is to set the very concrete goal of being a net exporter of management talent to the rest of the group. You can really instill discipline within the rest of the organization by taking finance people with very solid and systematic skills and positioning them elsewhere in the business.
The most recent example Vive had is reassigning the head of investor relations in our finance group to become the executive assistant of our chief science officer and responsible for strategic planning in research and development. That allows us to extend the discipline and reporting culture of the finance organization into the most challenging part of the value creation process in pharmacy: the research and development area. I am certain this will drive tremendous value.
Helen Weir: As Jasper says, a lot of organizations, including my own, are trying to move people around much more-?to bring people who do not necessarily have accountancy training into the finance organization and to make sure that finance people go outside. But this issue also goes back further than that, to the kind of people we bring into the finance organization in the first place. And attracting good people can be a chicken-and-egg problem because one of the key things needed to draw them is good development opportunities.
If all you can offer is a very basic finance role, you’re not going to be able to attract good people. So what you need to do is make sure you’ve got the right tools and systems to take away a lot of the more mundane activity. Then people can spend their time focusing on helping the business add value. If you give them good career development and the opportunity to progress, both within the finance area and outside, and they have interesting people to work with and learn from, you’ll be able to attract really good people.
Furthermore, one of the key issues is that there are a lot of very good finance people but not as many good leaders. And that’s something that we have to develop. Many people who work in finance are good technically but not necessarily the best people to lead and influence. So we have to be smarter at attracting the right kind of people, either from the beginning or through the finance career path, and enabling them to eve the function forward. It’s a whole package that goes together, to my mind.
Jonathan Peacock: And building on that, it’s important to bring a more diverse talent base into the finance organization and for the finance community to build a broader base of experience early on. So in our organization, while we bring people without finance experience into finance, we also encourage people to move out of finance for two years to get operational experience so that they can be better Scoffs in the future. For example, we brought into our finance organization somebody with a science aground who’s spent two years in strategic planning.
So he has the science moving into the performance-management area. The Quarterly: Helen, you spoke of a chicken-and-egg problem: you want to attract the right people but you don’t have the opportunities for them. How did you change this? Helen Weir: When I Joined Lloyd TTS we had quite a traditional finance organization-?typical of what you’d find in many banks. There had always been an emphasis on the technical side because accounting in finance and banking does tend to be quite technical and quite complex.
And typically what you don’t find is a lot of people with more commercial skills. So one of the things I did was to set out what I saw as the core values of finance, which were objectivity and simplicity and, above all, commercialism. We spent a lot of time thinking about what being commercial meant within the finance area. And then change involved bringing some key people together -?some like-minded people who understood what I was talking about, who knew what the finance function could be in terms of being a commercial business partner.
Some of them were in the organization already; others had to be brought in. But the task as finding those people, bringing them through, and giving them the opportunity to set the overall direction and tone of the finance function. One aspect was high-potential development programs-?picking out key individuals, who may be at the middle-management level but who’ve got the potential to become leaders of the organization. It’s about finding people who are really commercial and making sure they get the right development opportunities.
Page 4 of 4 Jonathan Peacock: We shouldn’t underplay the technical side of the accounting function either, because it’s very easy to end up with middle-of-the-road finance people who are good at running the basic numbers, but you need people who are technically very strong as well-?on both accounting and systems. It’s that diversity of skills you need so you have real spikes in the technical side of finance as well as the more commercial side of it. John Connors: The starting point for recruiting and retaining good people, really, is that the SCOFF has to be well regarded. These are intensely scrutinized roles.
The board scrutinizes you, the CEO scrutinizes you, the line-of-business people scrutinize you, as well as regulators and people in the industry. It matters what people think of he SCOFF and the management team and whether people aspire to have those Jobs. If you have good, respected leadership, good things happen to the talent pool of the entire organization. The second important thing for managing talent is that you have the very best people you can have, given the circumstances at the time, in each of the key roles: the in the world-?it means having the best you can get.
The thing that Vive always found in every Job is that the troops all know when a manager or a leader isn’t very good, and they underperformed if that leader or manager isn’t as good as he or she could be. At Microsoft we had a big program to get the very best people we could in each of the key leadership roles. Then we developed a talent-development program for managers. We had a big emphasis on ensuring that the diverse character of the business was heavily represented.
We had a two-year program where we would try to build these people up with technical skills, with speaking skills, with Job rotation assignments. And then, finally, we instituted a university-recruitment program with the idea that we wanted to get the very best students out of universities as our incoming group of employees. The Quarterly: How does that emphasis on recruiting good talent translate into improving quality? Jonathan Peacock: Just raising the bar each year can be a good start-?to expect more of the people in the finance group in terms of financial management and business support.
Specifically, our finance organization measures quality around five themes: high integrity, which is about strong compliance, controls, and speaking up; no surprises in performance management, which is about being close to the business, anticipating issues before hey arise, and forecasting accuracy; and productivity and value creation, where we set some pretty high bars for the finance organization to define and run jurisdictional programs to bring productivity benefits to the bottom line.
Then there’s talent, where we ensure that 20 percent of everyone’s annual objectives are set on people leadership and talent development and tailoring individual objectives to the roles they play. Finally, there’s global community, where we expect everyone in finance to be active contributors to the global finance community, as well as good coal partners to our business. Jasper Branding: We also had an approach to improving quality by trying to measure the mistakes we made.