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The manufacturing module is fully integrated with the Sales, CRM, Purchasing, Inventory, Marketing, Customer Support, and Finance components. Features: Discrete/process manufacturing, Parts lists/composition/formula management, Work schedule management, MPS/MRP, Technical data onfiguration, Link to weighing scales, Cost calculation, Quality assurance, Capacity planning. Cost – The cost depends on the type of service you select – SAGE CRM Essentials iS 20 GBP per user per month. SAGE CRM professional iS worth 50 pounds per month per user.
However, one can also request a demo version which allows for free access for a limited period of time. Name of the system: Salesforce CRM Name Of the company offering it: Salesforce. com Link to website: http://www. salesforce. com/products/ CRM Modules: Marketing management- one of the weakest areas of the Salesforce. com osted solution. The marketing solution is included at the Enterprise edition level and above (or available as an extra fee with other editions). The marketing application however provides very limited capability for performing e-mail based marketing campaigns.
Indeed, the Salesforce. com help guide (page 1632 – yes its long! ) notes “Mass email is designed for small-scale sales and support mailings, not for marketing purposes. We recommend that you use a third-party email-execution vendor to send emails for marketing campaigns. ” These add-on third party software solutions are available hrough the AppExchange at additional (sometimes significant) expense. A similar challenge is the integration of a third party solution back to Salesforce. com for centralized record keeping (e. g. o ensure thatyour sales organization is aware of which campaigns your contacts have been exposed to. The Sales force Automation – the module is the strongest component in the Salesforce. com CRM software solution. The SEA application includes account, contact, activity and opportunity management. Depending on the software edition, the functionality becomes increasingly sophisticated for even the largest of companies. SFA capabilities such as territory management and multiple recurring revenues are available, however, reserved for the higher level editions.
It is therefore quite important to have a clear understanding of your sales requirements in order to avoid subsequent up charges through ‘edition creep’. What are sometimes referred to as advanced functions, such as revenue scheduling or revenue management, where support the set up specific schedules of revenue recognition for an opportunity based on defined time periods or even a user defined pattern, are reserved for Enterprise and Unlimited subscribers. Overall, the SFA oftware provides a solid foundation for most SMB (small and midsize business) companies.
Case Management was added to the company CRM suite in a prior release. Not considered a strength in the overall Salesforce. com CRM suite, the case management module offers limited support for case management, automated assignment, case queues and escalation. This part of the CRM software offering was strengthened by the acquisition of Instranet in August 2008. This acquisition has provided Salesforce. com with an improved customer support knowledgebase. It is unclear from the initial press releases to whom lnStranet will be available and t what expense.
Features Sales & Marketing Employee Tracking Ease of Use Help & Support Cost : Basic sales and marketing for up to 5 users – $25 per user per month – billed annually. Complete CRM for any size team – $65 per user per month – billed annually Deeply customizable CRM for your business – $1 25 per user per month – billed annually Unlimited CRM power and support – $250 per user per month ” billed annually Name of the system: Microsoft Dynamics CRM Link to website: http://wvm. microsoft. com/bg-bg/dynamics/CRM. aspx Main Modules: Sales: increase your sales success by managing your sales life cycle.
It includes Account, Contact, Lead, Opportunity, Quote, Order, Invoice, and Product Catalog management. Marketing Automation: enhance marketing effectiveness by managing you marketing automation life cycle. Plan, manage and track your marketing campaigns from development to launch. Customer Service: deliver outstanding customer service by managing your service and service scheduling life cycle. This includes Contract, Case, Knowledge Base, and Queue management, Service scheduling and Scheduling administration. Reporting and Analytics: start treating your customer data more like customer nformation.
Establish new business intelligence in real-time to uncover business trends and performance results Features: Customer segmentation Campaign planning and execution Data extraction and cleansing Analytics and reporting Marketing/sales collaboration tools Information sharing portals ead and opportunity management Account and contact management Territory and sales quota management Forecasting and sales analytics Offline and mobile device access Sales literature management Sales pipeline and competitor analysis Quick access to products, pricing, and quotes Case and interaction management
Incident routing and queuing Product and contract management Knowledge-base management Service scheduling Workflow across teams and groups Service reporting and analytics Cost – different variations shown in the table below: 3. Enterprise Resource Planning Systems Name of the system: SAP Business All-in-One Name of the company offering it: SAP AG Link to website: http://go. sap. com/index. html General Ledger – SAP Business All-in-One Financials provides core accounting and reporting capabilities with scalability to support the requirements of multinational companies.
Accounts Payable SAP Business All-in-One mproves your business accounts payable management and integrates directly with the general ledger and treasury applications for a truly comprehensive liquidity management solution Accounts Receivable – SAP Business All-in-One software improves your accounts receivable management, customer invoicing and collection processes by integrating directly with general ledger and SAP Financial Supply Chain Management applications. Treasury and Cash Management Treasury applications as part of SAP Business All-in-One comprise a comprehensive suite of cash, liquidity, and financial risk management solutions.