Ditz Communication Style Case Study Robin: Aggressive Communication Robin selected to use an aggressive communication style. She offended Rash and put him down in-front of other staff members. Rash got his feelings hurt and in return he is planning to act and try to get even with her. By doing this it will create tension among them and having the need for revenge can affect patient’s care because Rasher’s energy will be used to see how Robin can pay for what she did.
Rash will not give his best on patient’s care because he will be confused of what is role is as an aid. Robin offended him and in everything that she said she never mention what is his role. Robin needed to explain to Rash what is his role as an aid in a non-offensive and this will make a stronger professional-professional relationship by knowing how to communicate with each other. Pamela: Passive Communication Pamela communicated passively. She gave an assignment to Brigit and then had to redo it because she was not sure if Brigit did it right.
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If Pamela trained Brigit on how to perform a task, Pamela did not had to redo the testing because when she legates a task she is sure that the task will get done correctly. This probably made Brigit feel that she did the test wrong and that she is not a reliable volunteer. Pamela spent time delegating to Brigit and more time re-testing everyone. This was not proper use of time management and use of resources. Pamela should have asked “who did you test? ” and checked how old were the previous readings.
Brigit will probably not be there again to volunteer and this will give more work for the school nurse. Having more work for the school nurse can probably also affect the results cause now she will be in a hurry trying to get everything done by herself. Rosa: Assertive Rosa was assertive on her communication, but the response of Mabel was aggressive. If Mabel would have used assertive communication too, this would have been a perfect scenario for assertive communication.
Rosa used they correct way to communicate with her co-worker and told her that working in orthopedic cases was part of Umbel’s Job description without offending her or putting her down. Mabel was trying to intimidate Rosa by telling her that he was related to a chairman of the road and by threatening Rosa with her Job this made it an aggressive response. In this case the person that needs to work on her communication skills will be Mabel. Mabel could have listen and taught of what the nurse said instead of reacting defensively.
My Own Health Care Experience: Working in home health makes it difficult for me to delegate because there is no one to delegate to. I do teach family members how to perform blood sugar checks, check blood pressure among other things and when to call MD or the emergency department. There was one occasion when I went to open the case and I had to reform wound care to my patient, but his insurance only approved for fifteen nursing visits and the wound would take about a month to heal.
I told the daughter that I will show her how to perform wound care and she replied “That’s not my Job. That’s why you are here for. ” My mistake was to tell her that I was going to teach her how to perform wound care without explaining to her the reason why I needed to teach her how to perform wound care. I could have gotten upset and tell her in a demanding tone why she needed to learn how to perform wound care, but instead I explained it to her in a calm and assertive voice why.
Her tone of voice changed and her willingness to care for the patient as there. There are many reasons why some people can respond in an aggressive way and if we respond the same way we will shift our attention from patient care to “trying to get even”. From now on, I do explain the importance of performing a certain task and the reasons why they need to be performed before delegating. Knowing how to communicate with co-workers, patients and family members will give better outcome on achieving patient’s goals.