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Analyzing a Professional Dilemma and Values Conflict University of Phoenix N/480 ??? Interdisciplinary Capstone Course Organizational Behavior Terminology and Concept Personally, organizational behavior is defined as being organized, to have a pattern or step by step process in daily actions. Weather I am at work, home or, on vacation I achieve better results when I am organized. In this paper I will discuss organizational behavior and culture, diversity, communication, business ethics and change management. Organizational Behavior and Culture
Organization behavior and culture depends on an individual’s perceptual reality. Since the world is so diverse a person may not see a situation the same exact way another does. For example: At work there are fourteen women with different ethnicities and back grounds. When the mistakes are pointed-out within the office as a whole; some individuals take it very personally; and may become very offended. The office did not intend to make anyone upset, but yet people tend to believe that they are being pointed-out; even though their names are not announced.
If management would have taken time to observe the employees involved, they may have noticed the different cultured backgrounds and may consider alternative ways of communicating with their employees. The main idea would be to avoid potential conflict of interest with the employees that get upset. Management can also consider encouraging a positive working environment to demonstrate interest and appreciation for their employees. And the employees may return the interest with performing in a positive job satisfaction manner.
Diversity and Communication Both diversity and organizational culture are hand in hand. The world is full of different religion, ethnicities, and backgrounds it is common to be exposed to diverse communicating every day. For example: When I am working, I am on the telephone ninety percent of my day. I never know who is going to pick-up the other end, but when a person picks-up with an unfamiliar accent I try to not allow my own perception get in the way of the topic. For nstance I called a doctor’s office and a person answers with a Middle Eastern accent I wanted to laugh because the night before I watched The Simpsons Movie and I was picturing a conveyance store worker with the same accent. Since I am in control of my own attitude I have fifty percent control of the conversation at hand. So ultimately I ignore my first impression of the individual’s voice and carry on with the conversation. The management encourage that we all maintain a professional mannerism at all times. Business Ethics
Our managers encourage maintaining our individual attitudes, manners, and professionalisms. Even though an individual may easily get caught up in a conversation they are asked to keep patient confidentiality a priority. For example a co-work is very talkative with the patients and there were rumors that a celebrity was a patient, so the patient tried to obtain information and was efficiently carrying on a conversation with the employee. Just then is when the noisy patient asked the question, Is patient x a patient?
That is when the employee realized that even though she enjoys conversation with patients, she will need to maintain her professionalism and not release patient information. Her answer depended highly on her individual ethical beliefs. She simply ignored the question and stated, if a patient is a patient at all she may not reveal patients information due to the HIPPA laws and in this particular case not provide her with any type of answers. Changed Management When an employee is in a situation the results are dependent of the individual’s action and response of the situation at hand.
When there are positive results it a sometimes may be due to the effective training of management. For example in the situation of the employee and the patient conversing with a simple question the conversation was easily turned into an uncomfortable situation for the employee. Without the proper training from management the employee could have revealed patient information, broke the medical laws and cost the office their integrity. Management tend to have a high and effective influence on the employees within the office this may or may not be a positive tactic for the office but works effectively for now.
Conclusion As a medical professional I have experienced a vast number of situations and have observed organizational behavior. I have learned that even though a company has rules, regulations, and office policies / protocols it is up to the individuals to understand and obeyed by the rules. Management can encourage and influence, but are not always the best of influence. So ultimately the understanding of organizational behavior, culture, diversity, communication, business ethics and change management. All depend on the situation and individuals involved.