Words: 1760
International Advanced Diploma in Hospitality & Tourism Management Housekeeping Management (W2017) Assignment Term 3 2011 Student declaration: I declare that: •I understand what is meant by plagiarism. •The implication of plagiarism has been explained to me by my institution. •This assignment is all my own work and I have acknowledged any use of the published and unpublished works of other people. Student’s signature:……………………………. Date:……………………… Total number of pages including this cover page| | Submission Date| | Due Date| | Students’ ID| | Class Code| | Student’s Full Name| | Lecturer’s Name| | OFFICIAL USE ONLY
Marker’s comments| | Marker’s name:| Initial marks awarded| /100| | Penalty on late submission| | | Penalty for plagiarism| | | Final marks awarded| /100| Table of contents 1. 0. Introduction……………………………………………………………………………………………3 2. 0. Communication between the Housekeeping Department and the following departments: 3. 1. Front Office Department …………………………………………4 3. 2. Maintenance Department…………………………………………. 4 3. 3. Human Resource Department……………………………………5 3. 4. Food and Beverage Department…………………………………. 5 3. 5. Sales and Marketing Department…………………………………………………6 3. . Accounting Department………………………………………….. 6 3. 0. Conclusion ……………………………………………………………………………………………. 7 4. 0. Referencing ………………………………………………………………………………………….. 8 1. 0. Introduction This report is about an executive Housekeeper train a group of new recruits in a five star convention hotel. There are those departments communicate with housekeeping department: Front Office Department, Maintenance Department, Human Resource Department, Food and Beverage Department, Sales and Marketing Department and Accounting Department, So that new staffs will know the rules and regulations better.
In many hotels, the executive housekeeper is a person working his or her way, from an entry-level housekeeping position. In other hotels, may not hold any executive housekeeper housekeeping entry-level positions. In both cases, the required skills, all the skills needed to manage personnel, is an effective executive housekeeper, including those related to planning, organizing, directing, controlling sector. Must be no doubt, the executive housekeeper’s commitment to clean up their standards must be impeccable, their dedication, their area of ?? irm, its human resources-related skills, much higher than the average manager. It is these characteristics, only the hotel’s executive housekeeper will provide the department heads, in today’s competitive hotel environment required. 2. 0. Communication between the Housekeeping Department and the following departments: 3. 1. Front Office Department Guestrooms in lodging properties are sold by the front office. The front rooms have to be aware of what the room has been cleared in every given moment, prospects for the market-ready occupancy.
Housekeeping must provide a room, so guests can stay at check-in if the two departments of poor communication between or failure, will appear in the delay or arrival will be checked, is considered to be ready, but is actually occupied or not ready. If rooms usually happens, the property’s reputation will be affected. Rooms are under direct responsibility of both departments. Both departments exchange information consistently in terms of daily room reports, coming-going rooms, VIP rooms, maintenance-repair, occupancy rate of rooms and groups.
Front office takes measures in order to prevent revenue loss and prestige of facility via information flow about the demand, interpretation and behavior of guest from housekeeping services. There should be a front office and the communication between the Department of rooms, each room can communicate with the recent state of the room! This communication is crucial, because no one wants to wait in the lobby guests, as his / her room clean, or not yet due to the fact that the Department did not communicate in real time the state rooms before the office!
Guestrooms in the lodging properties are sold by the front office. This is done for efficiency, there must be one or two departments continue to exchange information between, everyone must be aware of other work and may encounter difficulties. Housekeeper to let her know that relying on the receptionist upon arrival or departure day, guests are expected, the action required and special requirements, cots, bed board, or nanny, etc. , so special requests can anticipate and avoid complaints. This will also help in the housekeeping department of the organization.
If she told the group arrivals and late check-out. http://www. elearning. strathmore. edu/ 3. 2. Maintenance Department Maintenance department is responsible for providing engineering facilities to contribute to guest comfort and enhance employee productivity. Housekeeping, maintenance, to keep things. Making their schedules work, domestic employees, may be found in the hotel facilities such as power plug failure, dripping taps, leaking pipes or faulty air conditioning unit or toilet tank, a number of shortcomings.
Often need to maintain housekeeping functions, the first step in ultimately responsible for the maintenance. However, these shortcomings and failures, should be immediately reported to maintenance. According to reports, the need for emergency repair and maintenance, by telephone, these requests are usually handled in a timely manner, if the harmonious relationship between the two sectors is good. housekeeper should have strong communication with the maintenance department and front office as much as possible, because they are each responsible for a piece of equipment and hotel furniture.
Domestic workers, including direct determine repair and maintenance. If you need to repair some of the items in the rooms department will notify maintenance. http://www. elearning. strathmore. edu/ 3. 3. Human Resource Department It is led by the Human Resources Director and staff, from recruitment and employment matters of interest to set salary ranges. Development of the sector, but also the development of termination or retirement policy. Housekeeping and human resource management communication between departments is very important when it comes to staffing.
When an employee needs to housekeeping, employee requisition the ad, the first screen candidates, conduct interviews and check references first. Then sent to a second interview and some housekeeping, the final candidates. Human resources are usually involved in the direction of the new domestic employees, and during this period, the company’s philosophy, the compensation program, payment schedules, rules and regulations explained in detail workers. This department to ensure that new employees to fill all legal residency, income tax and personal information as necessary to form.
Food and human resources communication, will lead to hiring the right staff to fill the domestic gap. Human Resources Department, who work with other departments, responsible for organizing the people. This typically includes: * Hiring (including recruiting candidates, the interview process, negotiations, and signing contracts) * Warnings and layoffs * Training and continued professional development * Promotions and raises * Annual appraisals (in many companies) * Employee benefits The HR department works with the employees’ managers for some of these tasks. . 4. Food and Beverage Department Food and beverage departments of the business units to meet the guests in the facilities of food and beverage needs, and provide catering services. The relationship between the two sectors, aims to provide service and culinary uniforms, providing restaurant laundry, cleaning and maintaining food and beverage area. Food and beverage department, separate from improper handling, napkins and tablecloths spots and provide special cleaning their laundry room.
Guests from the floor without delay in order to take air service and restaurant cars need to have good communication between the domestic service and room service. In large hotels, food and beverage sectors, including kitchen, restaurant, coffee shop, bar, cafeteria, lounges, banquet, catering and room service. Hotel rooms in the department involved in cleaning services, food and beverage outlets. Cooperation is necessary, where there is a floor waiter service. This is picked from the room, room service materials.
Steward must see that the hall and corridors from the tray. Laundry rooms sometimes works under the Ministry must ensure that food and beverages. Supply an adequate supply of linen. Laundry manger must require delivery of the laundry room dirty linen, and the right sort of food residue. Cooks, waiters and bartenders, to provide clean uniforms is usually the responsibility of the housekeeping department. According to U. S. Lodging 1995 statistics, F&B Department constitutes the second largest revenue generator of a typical hotel with an average of 23. for Food sales, and 8. 6 % for Beverage sales. In a five-star hotel, Food and Beverage outlets might have the following forms: Quick Service Table Service Specialty Restaurants Coffee Shops Bars Lounges Clubs Banquets Catering Functions Wedding, Birthdays… http://www. comcec. org/UserFiles/File/Raporlar/Turizm/kat%20hizmetleri. pdf 3. 5. Sales and Marketing Department Communication between sales and housekeeping is also necessary, the specific room or suite, you must check, meeting planners are considering a possible convention property.
If the room in question has not been impeccably, the executive may take their business, where else. Coordination is not as important a problem in the marketing and sales department, This is generally smaller than the food and beverage Department. Who is the sales manager’s primary responsibility Most of the sales marketing and sales department, or the sale of the hotel Facilities and services to individuals and groups. Sales Manager Sales Rooms, food and beverage potential customers through advertising, to attend The Association and the Conference, and direct contact.
Marketing and sales departments will be removed from the the daily operations of other departments are facing problems. The Department Between the sales manager’s job is based on the type of customer A hotel trying to attract. Sales managers often specialized individuals In the corporate accounts, conventions, or travel and tourism market. Sell Sometimes along geographic lines and then the account manager into regional or national accounts. The largest full-service sales Hotels usually no more than a dozen or so. The Sales Manager more or less independent of the specific market segments. . 6. Accounting Department Accounting department to bear the financial affairs of the business and personnel, also conducted business under the inventory project. Domestic service accounting department needs the cooperation signed invoices in a timely manner, personnel attendance tabling timely payment of wages of personnel, and prepare periodic table. Report of the Office for the former, empty and full bed capacity reports should be delivered domestic service. 3. 0. Conclusion Rooms Ministry is working to establish guest satisfaction in any one department and every department.
Dependent on others for information and / services, to effectively accomplish its work. In the course of their work, Housekeeper and almost all other departments, if she and her colleagues is to unhindered, and the establishment run as smoothly as possible, must have close contact with the inter-departmental cooperation. Depending on the type and size of the house, other departments may be small enough to be personal or so large, there is a department head, but in any case, there must be a good link between the various departments and communication .
Here are some of the departments should work closely with. 4. 0. Reference 1. http://e. 3edu. net/jd/E_8127. html 2. http://www. ehow. com/ 3. http://www. hotfrog. sg 4. Hotel Housekeeping: Operations and Management [Oxford advanced education]| Author: G. Raghubalan, Smritee Raghubalan Mar13, 2009 5. [Hotel Management and Operations] Author: Michael J. O’Fallon, Denney G. Rutherford Jan12, 2010