The principles of the Harvard Referencing system are detailed in the leaflets available in the library. You are NOT allowed to use the general Internet references e. G. Www. Google. Com, www. Yahoo. Com and Wisped etc. All references should be from the credible sources e. G. Books, articles, journals, magazines etc.. Feedback Feedback on performance, problems, and presentations will take place in the seminar sessions. It is not practice to read drafts of work in progress, however you may discuss any relevant issues in the seminar slots. Presentation 1.
Print Single sided in an Arial 12 point font. 2. Paper AY stapled top left corner. 3. 1. 5 line spacing or follow any set regulated spacing. 4. Ensure that there is good usage of grammar and correct spelling throughout. 5. Neatly present the final work. 6. Do not use an additional cover/folder. Word Limit: 3,000 words В± 10%. Extensions: There are no extensions granted on the module. Any claim for extenuating circumstances must be made through the official University channel. Read HTTPS://city. Bcc. AC. UK/Student-Services/Complaints-and-Appeals for guidance.
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Lecture notes and supporting material available on Model Business Operations and Systems Module. Assignment January 2015 Business Operations and Systems Assignment (January 2015) You may find the information for Formula 1 racing, in Keynotes in the Library, Company reports, cases online, and the financial press. The literature sources should be books, journals, refereed papers and appropriate online sources. You should find the sources of information that you will use to deliver the three assessment parts within the first four weeks of the course.
This is important and failure to complete this task will jeopardize your performance on the module. Part 1 Formula 1 races takes place on five continents with an annual audience between 500 to 600 million. This coming year there are twenty races planned, some of the circuits have problems with selling all the tickets. The dwindling audiences at the various venues (e. G. Germany) are becoming major concerns if the live events are to continue at some of these circuits. Select a circuit which has a dwindling audience to investigate. Use soft systems methodology to evaluate the problems off dwindling live audience at the circuit.
You should outline the essential components for ‘effective business operation management’ to provide rich experience for live audience at the track. Support your discussions with appropriate business operations models (i. E. Operation strategy priorities model, customer value, the service gap model, four vs. profile etc. ) TIPS: 1 . You should start with what they are doing well (why people turn up to the events): 2. Research the problems behind the dwindling audience using soft systems methodology (critical analysis of need/problem to be solved): 3.
Support your discussions with appropriate operations models (quality/depth). You should compare and contrast the different models used for providing rich experience by use of digital technology at the live events and recommend appropriate illusions for providing a service that combines the live track atmosphere with the opportunities to follow team/driver race progress live by means of digital technology (issues to consider: modes of delivery, who provides service, delivery chain, customer value chain, cost implications etc. . TIPS: 4. Synthesis of important issues around the problem and solution: 5. Critical analysis and evaluation for digital experience. 6. Comparison of different solutions and choose one solution take forward with reasoning. 7. Consider some services that are unique and only fans at races could enjoy 8. Consider costing model for the users Part 2 For the new system you should include a Root Definition, CATTLE and produce a detailed “Rich Picture” (hand drawn) to illustrate your answer.
Your rich picture must indicate some of the problems which occur as a result of a reduction in attendance at race tracks and the solution. (Not included in the word count). By means of a business process plan illustrate the changes including “AS IS” and “TO BE”. Detailed explanations of both plans are required and support your discussions with relevant literature. (Business process plans not included in the rod count but explanation is included). Tip: Structure for part two; 9. Rich picture 10. Root definition 11.
Table for CATTLE 12. AS IS process plan (summery of the process plan) 13. To Be process plan (summery of the process plan) part 3 Discuss how the managers would turn performance objectives into operations priorities and the resources that would be necessary for effective implementation of the new process (about six hundred words). Using a Balanced Scorecard, discuss how the business performance can be measured post implementation (refer to the last two years of any relevant data for improvement ND target trends for the circuit). Balanced scorecard charts are not included in word count but discussion on each prospective is included, hundred words for each prospective) Your work should be referenced including in text referencing with appropriate literature and form a logical and concise discussion. BASSISTS Business Operations and Systems Assignment: January 2015 Marking Guidance Suggested Words Max. Dates for draft completion for formative feed back Assessment the problems off dwindling live audience at the circuit. You should outline the essential components for ‘effective business operation management’ to roved rich experience for live audience at the track.
Support your discussions with appropriate business operations models (i. E. Operation strategy priorities model, customer value, the service gap model, four vs. profile etc. ) You should chain, customer value chain, cost implications etc. ). 1500 35% 2 attendance at race tracks and the solution. By means of a business process plan illustrate the changes including “AS IS” and “TO BE”. Detailed explanations of both plans are required and support your discussions with relevant literature. 500 25% Week 8 3 implementation of the new process.
Using a Balanced Scorecard, discuss how the business performance can be measured post implementation. 1000 30% Week 10 Writing style The writing style is important. You must show a good research trail. Consult many sources and give precise references. Finally, beware of passages that look like, or lead to, plagiarism. Appendices are not treated as part of your word count. Organism your bibliography alphabetically (if you use one). 3,000 100% BUSBIES Business Operations and Systems January 2015 – Assessment and Feedback Strategy Assessment will be 100% course work. All course work will be individually achieved.
Module Assessment Criteria Assessment Criterion Level Descriptor Fail PASS 2. 2 2. 1 First Demonstrating effective communication of ideas and techniques Little or no attempt at describing issues Basic analysis Basic description of issue Reasonable attempt at analysis at causes of issues – some wider coverage Good attempt at analysis at causes of issues – some wider coverage An in-depth analysis of cause and effect, demonstrating breadth of research and of thought. Ability to analyses a business operations problem appropriately, showing ability to offer a constructive solution.
None or little attempt at analysis – description of ‘suitable’ techniques without support An attempt at some of the ‘more obvious’ elements that the situation describes Recognizing the ‘majority’ of issues – showing how these may be related. Some supporting examples Recognizing the ‘majority’ of issues – showing how these may be related. Supporting discussion using direct and indirect examples Situational analysis with clear description of relationships – recognition of alternatives with clear argument in support Being able to evaluate alternative solutions to the task.
Leaps in logic’ when moving from analysis to solution A basic use of a ‘methodology’ in support A structured approach to the problem(s) and solution(s) Explanation of why analysis methodology is appropriate – possible comparison between ideas. Comparison between ideas where appropriate. Clear, logical argument. Critique of techniques used – benefits and pitfalls Demonstrating an ability to draw upon and to use a range of information sources. None or very poor ‘Audit Trail’ to show argument for or against offered solution(s) Initial attempt at describing relationships between issues, analysis and theory.