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This includes the online placing of orders, monitoring their deliveries, statement of account, inline filing of technical request, training request and the status of all their reimbursements. In this improvement, this would reduce the communication chain and enable the real time transactions of request of each dealers. CHAPTER 8 #1 . Should every company become a customer-focused business? Why or why not? Yes, a company is nothing without a customer.
They are the bread and butter of the company. However, there are some companies that focuses for two main customers the internal (employee) and the external customers. They include internal because they consider their employees as their customers to gain their loyalty and for them to work harder which in result is customer satisfaction. #2. Why would systems that enhance a company’s relationships with customers have such a high rate of failure? Reasons for high rate of failure : 1 .
Poor coordination and communication prior to the release of the new system 2. Not properly implemented 3. Poor cooperation with some of the employees #4. How could some of the spectacular failures of ERP systems have been avoided? Things to consider to avoid failure of ERP systems : 1 . Proper planning and coordination prior to the implementation 2. Planning should consider the possible problems that may be encountered during the implementation. 3.
Proper training to all employees who will be using the system #7. How can the problem of overenthusiastic demand forecasts in supply chain planning be avoided? Things to consider to avoid the problem of overenthusiastic demand forecasts in supply chain planning: 1 . Submission of moving dashboard (sales forecast) on a quarterly basis. 2. Assign a point person for each department involved 3. Weekly meeting to update activities for each department involved.