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Nokia: Human Resource Management (HR) ??? Personnel management To maintain a healthy, successful and efficient environment Nokia collaborates with its employees under the main goal to create an environment for all its employees where they can fulfill their potential. Motivation, encouragement and maintaining employees satisfaction and well-being at work is vital for Nokia to perform at its best. As a goods manufacturer Nokia collaborates with its employees within formal and informal networks to allow ideas to be exchanged easily.
To encourage their employees, Nokia has adapted various HR techniques including pay system, training and developing employees, and fringe benefits. Rewards The total compensation of employees aims to not only maintain a healthy working environment, but to also fulfill Nokia’s goal to fulfill employees potential. Nokia rewards its employees for good performance, competence development, and company success rewarding higher performance and contribution with higher rewards. Every employee receives an annual base salary according to his or her position in the firm.
Together with the annual base salary come bonuses such as the Nokia Connecting People Bonus programme. There are also various short-term incentives both individual, team and project/program incentives. Together with annual base salary, bonuses and short-term incentives, Nokia also includes overtime pay and call-out pay as a payment system. There is also the possibility for Nokia employees to buy stocks or performance shares. To ensure a healthy work environment Nokia also gives its employee health and pension benefits. Professional and Personal Growth The employees of Nokia are encouraged to fulfill their potential.
Nokia tries to achieve this by encouraging employees to develop their own competencies and to stay up-to-date with technology to allow maximum performance. An own development plan is made by the employees and they are also encouraged to take advantage of the variety of available learning solutions and methods. Also learning at the workplace (on-the-job) is highly appreciated to maximize their potential. The high skilled and high experienced employees of Nokia support other employees with their knowledge and experience. While receiving coaching and participating in different teams this will give mployees the everyday opportunity to share ideas and goals with innovators and industry leaders. There is also a Global network of Learning Centers which employees have access to for training activities to undergo a consistent standard of training and development. The Learning Market Place Intranet is such a network where employees may find information on all Nokia’s learning solutions including e-learning as well as classroom training. Furthermore, Nokia provides Management Training which focuses on developing managers in management and leadership skills.
The programs are directed for the new managers as well as the possibility for senior (more experienced) managers to further their experience in management. Another way for Nokia to attract personal development is an Internal Job Market. All vacancies, with the exception of very senior positions, are advertised internally. This allows employees to be encouraged to improve their competencies through changing their positions within the firm. New internal job opportunities are advertised through the Internal Job Market Intranet, for Nokia to give the opportunity to its employees to manage their own careers.
Nokia has their own program to manage their performance efficiently. They have a performance system called “Investing In People (IIP)” which closely aligns to the company strategy and planning processes and involves biannual formalized discussions between employees and their managers. Employees are encouraged to be active and to “own” their IIP. In this way, employees always understand what is expected from them, how their individual achievements support the Nokia overall strategy, and how they are rewarded. Work-life Balance
As previously mentioned, it is important for Nokia to give their employees a good balance between work and their personal life. Nokia offers services, programs and guidelines to support employees’ possibilities to maintain work-life balance according to their changing needs and life situations. These work-life balance solutions may alter by country according to local needs, legislation, employment market situation and common practices. One service that Nokia provides its employees is teleworking and mobile working.
This innovative service solution aims to have positive effects on quality of life, job satisfaction and job performance. Depending on the situation and needs, flexible working solutions can provide alternative modes of working such as teleworking at home or at other locations. Also flexible working hours is part of the flexible working solutions. Depending on the local market conditions, employees may take advantage of flexi time including flexible working hours and part-time working. Nokia also provides its employees with health care services.
Nokia aims to maintain and improve the working environment and well-being of its employees. In order to ensure the physical well-being of employees Nokia offers amongst others medical check-ups, counseling and insurance programs to the employees. Recreational activities is also part of Nokia’s services to provide a work-life balance. Volunteering is one of these services which helps create a balance between personal convictions and professional lives. Nokia’s global volunteer program “Nokia Helping Hands” gives employees a chance to contribute their time and effort to worthy causes in their communities.
Nokia employees can use 1-2 working days per year for “Nokia Helping Hands” volunteering. Other activities such as fitness facilities and programs, cultural activities, social and many more are included into Nokia’s services to promote workplace relationships as well as personal development and comfort. These well-being services may also include laundry service, cafeteria, take-away food, day care and on-site concierge services, among others. Also sabbaticals or study leaves are included into exception from work to allow employees to develop themselves personally and to create a well balanced private and work life.