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Together, they opened their first Gloria Jean’s Coffee in Miranda, Sydney, and then in Staggered, Sydney, two week later. Gloria Jean’s Coffees is known for its signature range of hot and cold coffee drinks including traditional espresso and ice blends; coffee beans, specialty teas, pastries and coffee accessories. (Wisped – The Free Encyclopedia 2008) Gloria Jean’s Coffee then moved to franchising in 1998, and opened 185 stores within 6 years where all are locally owned and operated by more than 100 franchisees.
By 2003, Gloria Jean’s Coffee has established stores in every state of Australia. Jeerer International Pity Ltd in 2005 purchased the rights to the Gloria Jean’s Coffees brand for all international countries except USA and Puerco Rice, to further expand the brand name. They won numerous awards such as Australian Franchiser of the Year (2005), Franchise Export Award of the Year (2006), Food Franchiser of the Year 2007 and the Western Sydney Exporter Award (2007). Wisped – The Free Encyclopedia 2008) Recently, Gloria Jean’s Coffee Australia is being accused by gay societies by supporting Mercy Ministry, an organization that supports anti-gay where 10 cents room every Gloria Jean’s cappuccino was donated to the charity Mercy Ministries. This causes concern among gay societies where they feel threatened by the act. (Cricket – Borders passes the hat for anti-gay, pro-life charity, 2007) Taking all this into account the main strategic issues of this report are declining trend in the coffee industry. Issues Faced By Gloria Jeans Coffee http://www. Essays. Com/essays/marketing/Gloria-]mean-coffee. HP 1/21 Niche/Small Target Market Gloria Jean’s Coffee is currently targeting small market segment, young adults segment, which comprises people age 18 to 25 years old, compared to Cutbacks, 15 o 64 years old. Besides that, Gloria Jean’s mainly focuses on female customers, where half of the sales came from that particular gender. Customers Are More Demanding Nowadays, customers are more knowledgeable towards coffee. Besides, there is no switching cost to other competitors. They know what different types of coffee taste like and what kind of beans came from where. Thus they only drink those that they prefer and they like.
Customers are price sensitive, where a slight change in price might lead to change in preferred brand due to the low switching cost. This means hat if customers do not get what they want from a brand, they will have no obligations to switch to the other brand, or they might as well buy coffee beans from supermarkets and brew themselves, which is one of the reason why sales is declining. Highly Competitive Industry There are a lot of brands that selling the same product, which is coffee. Most of it is already well established. Thus it is a highly competitive industry where all are fighting for a share in the industry.
The reason for many companies being in the same industry is because of a profitable market and low entry barrier. Growth in peccaries coffee shops such as Hudson Coffee and Cutbacks Coffee took up a huge portion of the share in the market. Obesity It is reported that 47% of women and 63% of men are overweight in Australia (Nutrition Australia, 2000). Obesity is a hot issue in Australia now where even World Health Organization is trying to pressure food and beverage manufacturers to produce healthier food. Because of that, people became more health conscious and looks for lesser consumption on dairy products and sugar.
Social and Environmental Issues The recent stir of the partnership with a charity organization, Mercy Ministry has caused sales to decline to Gloria Jeans. This is because the lesbians and gays community members in Australia are calling for a boycott of the coffee chain. Mercy Ministry is a non profit organization that supports Anti-Gay and Pro-Life. The community members felt threatened as they are indirectly funding the organization by purchasing Gloria Jeans product. Http://www. Essays. Com/essays/marketing/ Gloria-]mean-coffee. PH 2/21 Selection of Franchisee/Partners Gloria Jeans is very particular in selecting franchisees or partners.
The company stands by their values, which is “Our partnerships are based on integrity and trust”. They only choose those that they prefer and they feel good with. This causes many opportunities that go into the drain for others that unsuccessfully applied. Gloria Jeans always keep to their vision, which is “To be the most respected and loved coffee company in Australia” General Environment of the Coffee Industry It is important for an organization to investigate the market they plan to enter as well as the external environments to guarantee that they will be ready and prepared. It is a great tool for any size organization who would like to have a simple to use tool for understanding the external forces influencing their market and performance'(Canard 2008) which is ‘crucial to ensure you remain ahead of the game and constantly aware of what is required of you and where you need to focus most attention. ‘ Technological Developments Technological developments in the coffee industry are focusing on three important aspects which is all year round harvesting, excellent quality beans and ‘development in the management in coffee pest. ‘(Off service to the regional coffee industry 2006). Gloria Jean’s buys and roasts its own coffees – controlling the process from the bean o the cup. ‘(Gloria Jean’s Coffees goes Wife, 2003) therefore it is important for them to know every aspect of the coffee industry to ensure that the products offered by them are top standard quality products and available at all times. Other technology advancement such as what ‘Cutbacks has done is the implementation of Internet cafes to attract customers. ‘ (Martin 2005) should be taken into account. Social and Cultural Attitude Trends The degree of social and cultural influences on the coffee industry will vary from country to country.
Take Australia for an example ‘Australia’s strong coffee drinking ultra has heavily influenced growth in specialist coffee shops, especially among the younger generation. Coffee drinking has become an integral part of the modern lifestyle in Australia and specialist coffee shops have become more than Just a place for coffee. ‘(Hofmann 2006). ‘Hot drinks in Australia continued to grow with total volume growth of over 3%. On-trade volume sales posted stronger growth than off- trade volume sales in 2007 due to the rising number of on-trade specialist coffee shops and other cafes/bars in Australia.
The 2007 result was http:// www. Essays. Com/essays/marketing/Gloria-]mean-coffee. HP 3/21 driven mainly by coffee, where the trend toward fresh coffee continued. ‘(Hot Drinks n. D) The trend of coffee consumptions continues to change in both direction good and bad. The good side is people tend to have healthier lifestyles to replace alcohol noted by Meijer (n d. ) recent health studies have shown that the drink can also benefit the heart, fight cancer, diabetes and Parkinson and it might also improve your sex life.
Coffee tends to acts as a social catalyst and has moved into category of affordable luxuries. ‘ (Martin 2005). However on the other hand the problem that Gloria Jeans faces in the modern world is the rise of obesity among people around the world. It is important for Gloria Jeans to understand this, as it will directly affect them in terms of sales and consumption. The picture below shows the percentage of obesity in each country. Source taken from Miscellanea 2007 Economic Trends ‘Economic factors are an important aspects that concern the nature and direction of the economy in which a firm operates.
Since the relative affluence of various market segments will affect the consumption patterns, companies must take this into consideration when planning its strategy. (Kimball et al 2002). For example ‘Australia has had one of the most outstanding economies of the world in recent years. As a high-growth, low-inflation, low interest rate economy, it is more vibrant than ever before. There is an efficient government sector, a flexible labor market and a very competitive business sector. ‘ (Australia Today ND. ).
Gloria Jean’s should take this as an opportunity as consumers in Australia have higher disposable income and are willing to spend more, research also suggest that ‘coffee sales increase if the product is made more available to the consumer’ (Strategic Analysis n. ) Demographic In regards of knowing which country are the top consumers in coffee consumption, the table below shows the top 10 worlds coffee consumers by size. Instead of targeting country which prefers others than coffee, for instance China with tea, it is easier to target countries with high consumption of coffee.
Source taken from (World Top 10 Coffee Consumer Countries n. D. ) Political and Legal Environment ‘The Political / Legal / Regulatory Environment can be simply described as the laws and regulations that business has to follow in order to make sure the business winners do not get arrested, or have the business fined for noncompliance of some regulation. ‘(The Political / Legal / Regulatory Environment 2006) In Australia there are many rules and regulations that were created for the coffee industry, such as the Fair Trade Certificate and the Rainforest’s Alliance.
Where the ‘Fair Trade certification is an alternative marketing system designed to give the disadvantaged farmers guaranteed prices for their product while The Rainforest’s alliance focuses http:// 4/21 on how farms are managed rather than how products are traded. ‘ (Sustainable Coffee ND. . In order for Gloria Jeans to go global, Gloria Jean’s management team should formulate their strategy based on the different legal situations in different countries where Gloria Jeans buys and sells their coffee such as the tax policies, tariffs and trade restriction.
In conclusion, ‘it is well understood that general environment may not be ignored'(Flanagan and Norman 1993, 55). Since in most cases, company or individual do not have the ability to control and the shift in general environments may change anytime drastically or slowly, some to our advantage or some to our disadvantage. Therefore attention must be given to evaluate each of the environments to enable them to analyze and be aware of any changes to minimize risk.
However because it is unclear how the general environment impacts Gloria Jeans further analysis have to be done to assist Gloria Jeans in understanding the industry and the market. External Environment Analysis on Gloria Jeans In The Coffee Industry Porter’s five forces analysis ‘The purpose of conducting Porter’s five forces analysis is to analyze every single aspect of the industry from the intensity of rivalry to the attractiveness of an industry ND to identify the most common threats faced by the firms in this industry. (Reckless 2007) Some of the major threats in the external environment for the business operations of Gloria Jeans are as follows: Threats Of New Entrants The threat of new entrants for the coffee industry in Australia is considered high; the reason for this is because ‘Australia’s strong coffee drinking culture has heavily influenced growth in specialist coffee shops, especially among the younger generation. ‘ (Hofmann 2006) this shows an opportunity for people to venture into this business.
Other things to be noticed is the barrier of entry to set up a coffee shop in Australia is low, noted by (Useless et al. 1997), ‘it takes little more than four small walls or even a kiosk to deliver high quality coffee to the thirsty masses. ‘ ‘In accordance to this point of view Grant (1998) suggests that a company can erect barriers to entry by creating and exploiting economies of scale, by product differentiation, contrived deterrence or using government policy to deter entry. ‘(Martin 2005) http:// www. Getaways. Com/essays/3544/index. PH Bargaining Power of Buyers 5/21
Rather then going consumers going all the way to Gloria Jean’s for a cup of drink especially coffee, they prefer to purchase different brands of coffee from the nearest stores or supermarket. ‘Buyers of coffee show a variety of price sensitivities. At the low price end, coffee is often considered a commodity and, accordingly, demonstrates price sensitivity. ‘(Useless et al. 1997). Take for example Cutbacks coffee case ‘in 1994 freeze in Latin America raised the prices of Arabica beans worldwide, which in turn puts pressure on the prices of Cutbacks coffee beverages.
Consumers did not balk at he higher prices. The Cutbacks brand stands for quality, and consumers have shown great willingness to pay for that quality. ‘(Useless et al. 1997). Other threats to Gloria Jeans are that the customers of Gloria Jean’s have low or no switching cost in switching to other competitors for example to Coffee Club and the ability of its customers to brew their own coffee. Therefore it is important for Gloria Jean’s to build its brand around quality and pricing to increase its customer base and customer loyalty. The Australian coffee market is very competitive but consumers are brand- loyal, and becoming more sophisticated. ‘(Australian Coffee Stats 2006) Bargaining Power of Suppliers ‘Coffee is the world second largest traded product after petroleum’ (Kimball et al. 2002). The supply of coffee is determined by weather, demand and sometimes quality of the beans. It is said that the demand for coffee ‘in Australia has increased by 60% over the past 10 years, with the higher quality ‘Roast and Ground’ market now comprising 20% of total imports. Demand for ‘Roast and Ground’ coffee increased by 6. % in 1996 compared to 1. 4% for instant coffee. ‘(Drayman and Paisley 1997) and his has caused the major players in the coffee industry have seen profits decline because of over-crowding of the market’ (Kimball et al. 2002) thus it will give the suppliers higher bargaining power. ‘Other factors that affect the bargaining power of suppliers are the condition of the weather and the health of coffee trees for example during winter seasons. ‘ (Kimball et al. 2002) Threat of Substitute Products and Services The threat of substitute products can be considered average for Gloria Jean’s in the coffee industry. Other beverage industries can satisfy the customer’s need for a rink, and other food industries can satisfy the customer’s need to eat. ‘(Kimball et al. 2002). However, though it may be said there is no substitute for a good cup of coffee or coffee beans, coffee bars are beginning to face significant substitution threat in the form of alternative distribution outlets. ‘(Useless et al. 1997). Intensity of Rivalry among Competitors ‘The more concentrated an industry is, the fewer the competitors are, and the more likely that http://www. Essays. Com/essays/marketing/Gloria-]mean-coffee. HP 6/21 competitors will recognize their mutual interdependence and so restrain their valor. ‘(Simenon 2006) ‘Gloria Jean’s Coffees is the largest specialty coffee retailer and the fastest growing franchise organization in Australia. ‘(Skinny Carmella the new low fat alternative 2004) However it faces very tough competition from Coffee Club, Hudson Coffee and not to mention Cutbacks in this industry, the reason for this it is said that the coffee industry market growth is declining. ‘Competitors are selling similar products, including specialty coffees as well as high quality foods.
In this slowing market, competition is high. ‘(Kimball et al. 2002). Other threats to be noted is hat the ‘major chains and many of the independent specialist coffee shop outlets that operate in Australia also engage in promoting premium varieties of coffee by educating their customers about the different coffees that are available. This strategy has led to increased sophistication among coffee drinkers and accounted for the disproportionate rise in the value sales of specialist coffee shops, compared to the number of transactions in 2004. (Hofmann 2006) In summary it can be said that for Gloria Jean’s, the coffee industry is still considered an attractive market even though the five forces analysis shows medium to high hearts. Shown in the graph below, the threat of new entrants, intensity of rivalry and bargaining power of suppliers and buyers is high. However the threat of substitute product is considered moderate to low as said above there are no direct substitute to a cup of coffee or coffee beans.
Bargaining Power of Buyers – (HIGH) Threats Of New Entrants – (HIGH) Bargaining Power of Suppliers – (HIGH) Threat of Substitute Products and Services – (LOW TO MEDIUM) Intensity of Rivalry among Competitors – (HIGH) Competitive Structure of the Coffee Industry Competitive structure for any industry so very crucial to the business. With the structure it is to help with a better picture of the industry overall as well as identifying the competitors in the market. Competitors can come in both forms either direct or indirect.
Based on the research that have been carried out, for Gloria Jean’s there are three major competitors within the coffee industry and also several indirect competitors. The main objective of this structure is to identify the major competitors but it is advisable to know the indirect competitor as well so that the company could achieved an overview of all the possible rivalry. Http://www. Essays. Com/essays/ marketing/Gloria-]mean-coffee. PH 7/21 Direct Competitor The direct competitor for Gloria Jeans Coffee would be Cutbacks Coffee and Hudson Coffee.
These two coffee chains are the largest coffee chain in Australia (Gee and Gee 2006). As for Cutbacks Coffee it could be one of the largest chain because of the strong branding image towards their coffee. Cutbacks first started its business in Australia at the year 2000. At that time it was growing slowly because all stores are company owned and none are franchised as to compare with Gloria Jean’s. But Cutbacks Coffee is slowly picking up by opening more stores especially in the malls and its more a franchised business now. For Hudson Coffee, it a purely 100% owned and a fully predominantly by Australian.
Hudson Coffee started out firstly in Melbourne 1998. It now has over 30 stores in Australia and has begun to franchise its operation to achieve more rapid growth (Coffee the Australian Way 2006). With regard on the idea that the competitors for Gloria Jean’s coffee is using the franchised method on doing business as well as the strategic way Cutbacks Coffee used to classify its product uniqueness that is different from the others. This is where Gloria Jean’s how to look into and tap its market share back across the countries which Cutbacks had taken over.
Indirect Competitor Apart from the two main competitor, Gloria Jean’s Coffee is also facing with its indirect competitors such as;Dunking’ Donuts Crispy Creme McDonald’s Independent Espresso Bars As for the donuts stores such as Dunking’ Donuts and Crispy Creme apart from the donuts they do sell beverages such as Juice, coffee and tea. When customers drop buy to have the donuts at the same time they are able to have coffee at the store as well ND it is not much difference than the other big establish coffee chain. National doughnut-shop chains, such as Dunking’ Donuts and Crispy Creme, may prove to be a more serious competitive threat.
Dunking’ Donuts has been particularly aggressive of late, appealing to the blue-collar customer with a new line of espresso drinks (Gloria Jeans Gourmet Coffee 2004). Where else for McDonald’s they are also now selling coffee using the Arabica beans as well for its customers there is a free re-fall of coffee during breakfast hours. Besides in some other countries such as Tokyo, Australia, United States they are advertising and selling its MacAfee which is coffee. McDonald’s diversify the by previously selling Just the Arabica coffee to several MacAfee.
The MacAfee consist of latte, mocha, cappuccino, espresso, ice latte, vanilla steamer, ice mocha http:// 8/21 and premium hot chocolate (McDonald’s Coffee 2005). This might attract customers to actually going to McDonald’s to have coffee and the price are relative cheaper than Gloria Jean’s. In March, Consumer Reports magazine reported a taste test of basic black coffee found McDonald’s stronger blend beat brew from Cutbacks, Burger King Holdings Inc. And Dunking’ Donuts Inc (Burrito 2007). Besides McDonald’s do serve biscuits, Just like Cutbacks and other coffee chain. Independent Espresso Bars are also an indirect competitor as well.
One reason for this is that unlike in the United States and Asia, Australians already had decent espresso before the chains came in (Coffee the Australian Way 2006). In addition some customers would like to visit these espresso bars because they Just like how the coffee is made using the traditional way rather than using the coffee machines like the rest of the coffee chain. The other major gripe that Australians have with chains is their increasing use of fully automatic and semi-automatic espresso machines rather than making espresso and steaming milk the traditional way using manual espresso machines (Coffee the Australian Way 2006).
In conclusion, it crucial to develop a competitive structure to overview the most and smallest possible outcome of competitors that could harm the coffee business. From the research in the external as well as the internal analysis, coffee industry in general is of highly competitive nature. There are more and more other companies of a mailer independent coffee stores are coming up. Gloria Jean’s Resources & Capabilities Resources Understanding the organization’s resources and capabilities is both important in order to succeed in the competitive environment of today and the future.
This requires Gloria Jean’s management team to understand the marketplace trends and their competitive implications. By having all the information and knowledge, they can plan their strategy, and a good strategy will always determine the success of an organization. Therefore, internal analysis need to be done as per to underlines their unique resources and capabilities in order to develop a competitive advantage. While the external analysis did find out what the company might do, the internal analysis will examine what the company can do (Hanson et al. 2005).
Outlining Gloria Jean’s resources would consist of two (2) parts; tangible resources and intangible resources. According to Hanson et al. , tangible resources means the attributes that can be seen and counted, while intangible resources can neither be seen nor counted, but valued. Thus, intangible resources are hard to imitate, because they are more difficult to understand (Hanson et al. 005). 9/21 Tangible Resources Financial Sector Gloria Jean’s Coffees management team manages to expand their franchises internationally and have full control over their franchisee.